We hope you are delighted with your purchase from us! However, if a product you purchased online has defected, we are happy to exchange, assuming that it is still in their original packaging.
A few things to remember:
We do not refund, only exchange.
Products purchased (original or discounted price) in a physical store/stall/bazaar cannot be refunded.
Exchange is only allowed for the same product with the same size, colour etc as the original purchase.
Shipping costs associated with the return of the product will not be covered by Dibbed / Fabbene, and will not be responsible if the shipment is lost or damaged during the return transit. The items are your responsibility until it reaches our warehouse, so make sure it is packed properly and cannot get any more damaged on the way.
Fabbene reserves the right to deny an exchange if the product(s) does not meet the Exchange Policy requirements.
The exchange process:
Make sure all the requirements for exchange are met;
You have identified the defect(s) within 3 days of receiving the product (we check closely the tracking numbers).
You have the original proof of purchase (invoice number)
The product must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
If the purchased product is part of a set or a multi-item pack, they must be returned as a whole set.
The product must not have been used or installed.
Report your claim within 3 days of receiving the product. Email us at email@example.com with the proof of purchase, description of the defect(s) and photos of it.
We will conduct an evaluation within 7 working days. This includes inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement.
If the claim is valid, the customer will get a Claim Validation email with all the details and you can send or post the defective product to:
Fabbritory Sdn Bhd.
No.7-1, Jalan PJU 7/16A,
Mutiara Damansara 47800,
Petaling Jaya, Selangor,
Product(s) must be posted in 7 days (local delivery) or 10 days (overseas delivery), upon receiving the Claim Validation email online. A replacement unit will be processed and sent back to you once we receive and evaluate the defective product.